Higher Professional Diploma in Construction (City & Guilds)
UNIT 1 NEW: COMMUNICATIONS AND HUMAN RELATIONS
Unit Summary
Effective communication is vital to business success, facilitating good work relations. This unit gives candidates, as managers, the opportunity to improve their understanding of the different types of communication used and how to communicate more effectively. Candidates will recognise the importance of correct and effective communication and will need appropriate knowledge to ensure this. This unit is also about ensuring that candidates know how to develop the team, the individuals in it, and themselves, in a manner which gives continuing improvement.
Aims
This unit aims to enable the candidate to:
- establish effective communications through good interpersonal relationships
- minimise interpersonal conflict and implement grievance and disciplinary procedures correctly
- give or receive guidance and advice as necessary
- understand the communication systems of your own business.
- demonstrate an understanding of the techniques of team building on the construction site
- select the most suitable team by matching the skills available to the needs of the work
- improve teams performance
- improve individuals by developing the required skills and reducing areas of weakness
- improve yourself.
Outcomes
On successful completion of the unit the candidate will be able to:
- understand how effective communications are created by good personal working relationships
- maintain harmony using appropriate communication and interpersonal skills
- understand the communication systems and how to use them effectively
- agree and implement the necessary actions to improve teamwork
- prepare and implement a personal self-development plan
Assessment
The outcomes of this unit will be assessed on the production of:
- 2 No. word-processed reports containing approximately 1500 words.
The reports will demonstrate the candidate’s knowledge of team building and individual progression and will cover one contract in which the candidate was involved.
It will give details of the teams selected and outline the steps you took to improve team and individual performance. It will also include details of the candidate's on-going development as well as examples of good and bad practices and particular points which were found helpful.
The inclusion of organisational data for clarification and explanation should be considered
- Alternatively an assessed role-play activity could be used in place of one of the assignments.
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